21bit Casino Terms & Conditions
These Terms & Conditions govern your use of the 21bit Casino website and any related services, games, and features. They are intended to explain what you can expect from us, what we expect from you, and how key account, payment, bonus, and gameplay processes work.
Online casino play should always be approached as entertainment, not as a way to make money. By accessing or using 21bit Casino, you confirm that you have read, understood, and agree to follow these Terms & Conditions.
Acceptance of Terms
By creating an account, depositing funds, placing bets, or otherwise using the services offered by 21bit Casino, you agree to be bound by these Terms & Conditions and any rules displayed within the website for specific games, promotions, payment methods, or features.
If you do not agree with any part of these Terms & Conditions, you must not use the website. Continued use of the website after updates are published constitutes acceptance of the updated terms.
Eligibility
To use 21bit Casino, you must be at least 18 years old and have the legal capacity to enter into a binding agreement in your place of residence. You are responsible for ensuring that accessing online casino services is permitted where you are located.
We may restrict or refuse access to the website in certain locations, or where we reasonably believe that allowing access would expose us or you to legal, regulatory, or security risk.
Account Registration
To play for real money, you must register an account. During registration you agree to provide accurate, current, and complete information, and to keep it updated. Your account is personal to you and may not be transferred, sold, or shared with others.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you believe your account has been accessed without authorisation, you should stop using it and notify us via the contact channel listed in these Terms & Conditions.
- One account per person is permitted unless the website explicitly allows otherwise.
- You must not use another person’s payment method or identity information.
- We may close duplicate or related accounts where this is necessary to protect security, prevent abuse, or enforce these Terms & Conditions.
Verification
To protect customers and to reduce fraud and underage access, 21bit Casino may ask you to complete identity and payment verification before allowing withdrawals, increasing limits, or continuing access to certain services. Verification requests may include proof of identity, proof of address, and proof of payment method ownership.
You agree to provide documents and information that are genuine, readable, and current. If verification cannot be completed to a reasonable standard, we may restrict account functionality, delay transactions, or close the account in accordance with these Terms & Conditions.
Deposits
Deposits must be made using a payment method that you are authorised to use and that is registered in your own name where applicable. By depositing, you confirm that the funds used are not connected to unlawful activity and that you are not attempting to circumvent security or responsible gaming controls.
Deposit availability depends on the payment methods offered on the website at the time. We may apply risk checks to deposits, including enhanced verification where patterns indicate potential misuse.
- It is your responsibility to review the deposit details before confirming a transaction.
- Returned, reversed, or charged-back deposits may result in your account being restricted until the matter is resolved.
- Where a deposit is made in error, any adjustment is subject to review of gameplay and transaction history.
Withdrawals
Withdrawal requests are subject to account status checks, verification, and internal security reviews. We may ask for additional information to confirm ownership of the account and payment method. Withdrawals are typically processed back to the original funding source where feasible, or by another permitted method available on the website.
You are responsible for ensuring that your withdrawal details are correct. Processing times can vary depending on the payment method, verification status, and operational or technical factors. We do not guarantee instant withdrawals and will not be responsible for delays outside our reasonable control.
- We may decline or reverse a withdrawal if we reasonably suspect fraud, unauthorised activity, or a breach of these Terms & Conditions.
- If a withdrawal is requested while an account review is ongoing, processing may be paused until the review is completed.
- Where required, we may apply game or promotion rules before approving withdrawals linked to bonus funds.
Bonuses
21bit Casino may offer bonuses, free spins, cashback, or other promotional benefits. Each promotion is governed by its own terms, which form part of these Terms & Conditions. If there is a conflict between these general Terms & Conditions and a specific promotion’s terms, the promotion’s terms apply for that promotion.
Bonus availability may depend on factors such as location, account status, deposit method, and responsible gaming settings. We may refuse to grant, withhold, or cancel a bonus where we reasonably believe it has been claimed in error or through misuse.
- Promotions are intended for genuine play and may be limited to one per person, household, IP address, device, or payment method where stated in the promotion terms.
- Wagering requirements, eligible games, contribution rates, maximum bet limits (where stated), and expiry dates may apply.
- Where a bonus is cancelled due to a breach of terms, any associated winnings may be removed to the extent permitted by the applicable promotion rules and consistent with a fair review of the account activity.
Acceptable Use
You agree to use 21bit Casino for personal entertainment in a lawful and respectful manner. You must follow the rules displayed for each game and any instructions or notices shown within the website, including those relating to payments, bonuses, and account security.
- Use the website only through the provided user interface and approved channels.
- Maintain accurate account details and promptly update them when they change.
- Report suspected errors, vulnerabilities, or suspicious activity in good faith.
Prohibited Activities
To protect players and the integrity of gameplay, certain activities are not allowed. If we reasonably suspect prohibited conduct, we may restrict the account, void bets where appropriate, cancel bonuses, or take other necessary steps consistent with these Terms & Conditions.
- Using automated tools, bots, scripts, or other methods to gain an unfair advantage.
- Collusion or coordinated play intended to manipulate outcomes or exploit promotions.
- Exploiting a technical malfunction, pricing error, game error, or communication delay.
- Chargeback abuse or attempting to deposit and withdraw in ways that resemble money movement rather than gameplay.
- Creating multiple accounts to bypass limits, eligibility requirements, or promotional restrictions.
- Any conduct that is abusive, threatening, or disruptive toward staff or other players.
Intellectual Property
All content on the 21bit Casino website, including branding, software, design elements, logos, text, and game-related materials, is protected by intellectual property rights owned by or licensed to us. You may not copy, reproduce, modify, distribute, or reverse engineer any part of the website except to the extent permitted by applicable law.
Your account provides a limited, personal, non-transferable right to access and use the website for its intended purpose. No ownership rights are transferred to you.
Limitation of Liability
21bit Casino aims to provide a reliable service, but we do not guarantee uninterrupted availability or error-free operation. To the extent permitted by applicable law, we are not liable for losses arising from events outside our reasonable control, including interruptions caused by third-party networks, payment processors, or device issues.
We are not responsible for any loss that results from your failure to protect your login details, your decision to gamble beyond your means, or reliance on information that is not formally published within the website.
Nothing in these Terms & Conditions is intended to exclude or limit any rights you may have that cannot be excluded under applicable law.
Account Suspension
We may suspend, restrict, or close an account where it is necessary to enforce these Terms & Conditions, protect players, manage operational risk, or address suspected fraud or security issues. Restrictions may include limiting deposits, withdrawals, gameplay, or access to promotions.
Where possible, we will take reasonable steps to apply measures proportionately and to review relevant information, such as gameplay logs, transaction records, and verification status. If your account is closed, the handling of remaining balances will depend on the reason for closure, verification completion, and applicable checks.
Privacy
21bit Casino processes personal information for account management, security, service delivery, and responsible gaming controls. We aim to handle information in a manner consistent with generally accepted privacy principles, including using appropriate safeguards and limiting access to authorised purposes.
For details on what information may be collected and how it may be used and shared, please refer to the privacy information made available on the website.
Responsible Gambling
21bit Casino supports responsible gambling and encourages players to set personal limits and to take breaks when needed. Gambling should be treated as a leisure activity and not as a way to resolve financial difficulties or generate income.
If you feel that gambling is no longer enjoyable or is becoming difficult to control, consider using in-account tools such as deposit limits, time reminders, cooling-off options, or self-exclusion (where available). You are encouraged to seek independent support services in Australia if you need help.
Amendments
We may update these Terms & Conditions from time to time to reflect changes to the website, game offerings, security practices, payment methods, or operational requirements. The latest version will be posted on the website and will apply from the time it is published.
If an update materially affects your rights or obligations, we may provide additional notice through the website or via your account interface. Your continued use of 21bit Casino after the update takes effect confirms your acceptance of the revised Terms & Conditions.
Contact Information
If you need to contact 21bit Casino about these Terms & Conditions, your account, payments, or a responsible gaming request, you can reach our support team at [email protected].
Last updated: