21bit Casino Privacy Policy
This Privacy Policy explains how 21bit Casino collects, uses, stores, and shares personal information when you visit our website, create an account, and use our gaming services in Australia. It is designed to help you understand what information is involved and the choices you may have.
By accessing or using 21bit Casino, you acknowledge that some personal information will be processed to provide the services, keep the platform secure, and meet operational requirements. If you do not agree with this Policy, you should stop using the website.
Information We Collect
21bit Casino collects information that you provide directly, information generated through your use of the website, and information received from third parties where appropriate. The types of data may vary depending on which features you use and the checks needed to protect players and the platform.
Information you provide
- Account details such as name, date of birth, username, password, contact details, and preferred currency.
- Verification information you submit to confirm identity and eligibility, which may include government-issued identification and proof of address.
- Payment-related details needed to process deposits and withdrawals (for example, transaction references and payment method identifiers).
- Communications with our customer support team, including messages and any information you choose to provide in those interactions.
Information collected automatically
- Device and usage data such as IP address, browser type, operating system, language settings, pages viewed, and time spent on the website.
- Log data related to security events, authentication activity, and suspected misuse.
- Approximate location inferred from technical signals (for example, IP-based location), which helps with fraud prevention and service delivery.
Information from third parties
- Payment processors and banking partners may provide transaction confirmations and limited fraud signals.
- Service providers supporting identity checks and security screening may provide pass/fail results or risk indicators, depending on the service used.
- Analytics and advertising providers may provide aggregated performance information about campaigns and website activity.
How We Use Information
21bit Casino uses personal information to operate the website and to provide a safe, functional, and player-focused service. We only use information where we have a legitimate operational reason to do so, and we aim to use the least amount of data necessary for each purpose.
- To create and manage accounts, authenticate logins, and provide access to games and features.
- To process deposits, withdrawals, chargebacks, and other payment-related actions.
- To verify identity, confirm eligibility, and help prevent fraud, account takeover, and other prohibited activity.
- To provide customer support, respond to questions, and handle complaints or disputes.
- To maintain platform security, monitor technical performance, and troubleshoot issues.
- To personalize certain settings, such as language preferences and user experience features.
- To send service-related messages, including important updates about account status, policy changes, and security alerts.
- To conduct internal reporting and analytics to understand how players use the website and to improve 21bit Casino services.
Cookies and Similar Technologies
21bit Casino uses cookies and similar technologies (such as local storage and pixel tags) to support website functionality, enhance user experience, and understand how the site is used. Cookies are small text files stored on your device that help a website remember information about your visit.
Some cookies are strictly necessary for core functions (such as staying logged in), while others help with performance measurement or marketing. Where applicable, you can adjust browser settings to refuse or delete cookies; however, doing so may limit certain features or prevent parts of the website from working properly.
Data Sharing
21bit Casino does not sell personal information as a standalone product. We may share information with third parties only when it is required to deliver the service, protect the platform, comply with applicable obligations, or with your instruction (for example, choosing a payment method).
- Payment providers and financial institutions to process transactions and manage refunds, chargebacks, and related risks.
- Identity verification, fraud prevention, and security service providers to help confirm account details and protect players.
- Technology vendors that host or support our website, databases, communications tools, and customer support systems.
- Analytics providers to understand website performance and improve stability and usability.
- Professional advisers (such as legal, audit, and compliance advisers) where necessary for legitimate business purposes.
- Authorities, regulators, or law enforcement where we reasonably believe disclosure is necessary to meet legal obligations, respond to lawful requests, or protect the rights and safety of users and the business.
When we share personal information, we aim to use reputable providers and require reasonable protections appropriate to the service being delivered.
Data Security
21bit Casino uses technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Security controls may include access restrictions, monitoring, encryption in transit where appropriate, and internal policies governing how information is handled.
No online service can guarantee absolute security. You also play an important role in keeping your information safe by choosing a strong password, keeping login details confidential, and promptly reporting suspected unauthorised access.
Data Retention
21bit Casino retains personal information only for as long as necessary for the purposes described in this Policy. Retention periods depend on the type of information and why it was collected, including operational needs such as account management, dispute handling, fraud prevention, and maintaining secure records.
Where permitted and appropriate, information may be deleted, anonymised, or aggregated when it is no longer required. Some information may be kept for longer where needed to address disputes, enforce terms, or meet applicable legal and tax obligations.
Your Rights
Depending on your circumstances and the laws that may apply to you, you may have rights in relation to your personal information. 21bit Casino aims to support reasonable requests in a timely manner, subject to identity verification and any lawful exceptions.
- Access: request a copy of the personal information we hold about you.
- Correction: request that inaccurate or incomplete information be corrected.
- Deletion: request deletion of certain information where it is no longer needed or where you withdraw consent (if consent applies).
- Objection or restriction: ask us to limit certain processing in specific situations.
- Marketing choices: opt out of certain marketing communications where offered.
To protect your account, we may need to verify your identity before acting on a request. If we cannot fulfil a request, we will aim to explain the reason in general terms where appropriate.
Third-Party Services
The 21bit Casino website may integrate services provided by third parties, such as payment gateways, analytics tools, fraud-prevention solutions, and customer support software. These services may process certain information as part of delivering their functionality.
Third-party services operate under their own privacy practices. While we seek to work with providers that apply appropriate safeguards, 21bit Casino is not responsible for the privacy practices of external websites or services that you access through links or integrations. You should review the relevant third-party policies to understand how they handle personal information.
International Transfers (General Only)
21bit Casino may use service providers that store or process information in countries outside Australia. This can occur, for example, when hosting infrastructure, security monitoring, or customer support systems are provided through international platforms.
Where international transfers occur, we take steps designed to ensure personal information remains protected, such as using contractual measures, limiting access, and applying security controls appropriate to the nature of the data and the services involved.
Policy Updates
21bit Casino may update this Privacy Policy from time to time to reflect changes in our services, technologies, or operational practices. Updates may also be made to improve clarity or to address evolving security and privacy expectations.
When changes are made, the updated version will be posted on the website. Continued use of the website after an update takes effect indicates that you have read the revised Policy.
Contact Information
If you have questions about this Privacy Policy or wish to make a privacy-related request, you can contact 21bit Casino at [email protected].
Last updated: